⚠️ Draft notice: This page was missing entirely (linked from Terms, Refund Policy, and the partner login page, but the file didn't exist — a 404). This is a placeholder covering the standard sections a privacy policy needs. Replace the yellow fields with your actual legal entity name, GSTIN, and dates, and have it reviewed by a lawyer familiar with Indian data protection law (DPDP Act, 2023) before publishing.
1. What This Policy Covers
Fusion Link ("we", "us") collects and processes personal information about subscribers, ISP partners, and website visitors in connection with broadband/internet reseller services offered through this platform. This policy explains what we collect, why, and how it's handled.
2. Information We Collect
- Account & KYC details: name, mobile number, email, address, and government ID (e.g. Aadhaar) submitted during connection sign-up, as required for telecom KYC compliance.
- Billing & payment data: recharge history, plan selection, and payment confirmations. Card/UPI details are handled directly by our payment gateway partner and are not stored on our servers.
- Network/usage data: connection status, session logs, and data usage as needed to operate and troubleshoot the service (and as required by telecom regulations).
- Support interactions: tickets, chat, and call records raised with our support team.
3. How We Use This Information
- To activate, bill, and maintain your internet connection.
- To verify identity as required under Indian telecom KYC rules.
- To send service notifications (renewal reminders, outage alerts, payment confirmations).
- To respond to support requests and resolve complaints.
- To comply with lawful requests from telecom or law enforcement authorities.
4. Data Sharing
We share data with the licensed ISP whose network carries your connection (as required for service delivery and regulatory compliance), our payment gateway provider (for processing payments only), and government/regulatory authorities where legally required. We do not sell personal data to third parties for marketing purposes.
5. Data Retention
We retain KYC and billing records for the period required under applicable telecom and tax regulations, and account data for as long as your connection remains active plus a reasonable period afterward for dispute resolution and legal compliance.
6. Your Rights
You may request access to, correction of, or deletion of your personal data (subject to regulatory retention requirements) by contacting us using the details below.
7. Security
We use reasonable technical and organizational measures to protect your data. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
Fusion Link
Zirakpur, Punjab, near Chandigarh
Email: fusionlink10@gmail.com
WhatsApp: +91 70540 22835